Online Booking Terms and Conditions

These Online Booking Terms and Conditions (“Terms”) apply to all bookings made and payments taken through our website. By placing an online booking, you agree to be bound by these Terms.

  1. Definitions

In these Terms:

  • “Booking” means an appointment for goods and/or services made through our website.
  • “Services” means any MOT, servicing, repairs, tyres, diagnostics or other vehicle-related services provided by us.
  • “We”, “Us” or “Our” means S and M Tyres Ltd. T/A Elite Garages.
  • “You” or “Your” means the customer making the Booking.
  1. Your Booking

2.1 Your Booking constitutes an offer to purchase the Services selected through our website.

2.2 A contract between you and us is formed only when we issue a booking confirmation by email.

2.3 All Bookings are subject to workshop capacity, parts availability and vehicle suitability.

2.4 We reserve the right to refuse or cancel any Booking where it cannot reasonably be fulfilled. If we cancel your Booking, any payment made will be refunded in full.

  1. Prices and Payment

3.1 All prices displayed on our website are inclusive of VAT unless otherwise stated.

3.2 Payment will be taken securely using our approved payment provider at the time of booking.

3.3 Whilst we make every effort to ensure prices are accurate, errors may occasionally occur. Where a genuine pricing error is identified before work commences, we reserve the right to cancel the Booking or offer the Services at the correct price. If you choose not to proceed, any payment made will be refunded in full.

  1. Vehicle Inspection and Additional Work

4.1 The price paid online relates only to the Services selected at the time of Booking.

4.2 During inspection of your vehicle, additional faults or work may be identified.

4.3 We will not carry out any additional chargeable work without obtaining your prior authorisation.

4.4 If additional parts or labour are required, these will be charged separately.

  1. Cancellation and Amendment of Bookings

5.1 You may cancel or amend your Booking by contacting the branch at which your appointment is booked.

5.2 If you cancel or amend your Booking, a £10.00 cancellation or amendment charge will apply.

5.3 Where payment has already been made online, the £10.00 charge will be deducted from any refund due.

5.4 We reserve the right to waive this charge at our absolute discretion in exceptional circumstances.

5.5 If you cancel your booking with less than 24 hours’ notice to the branch, the full payment will be retained and no refund will be issued.

5.5 If you fail to attend your appointment without providing 24 hours’ notice to the branch, the full payment will be retained and no refund will be issued.

  1. Your Statutory Right to Cancel

6.1 If you are a consumer booking Services online, you may have rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.2 If you request that we begin providing the Services within the statutory cancellation period, you acknowledge that your cancellation rights may be affected once the Services have commenced.

6.3 Nothing in these Terms affects your statutory consumer rights.

  1. Refunds

7.1 Where a refund is due, it will be made to the original payment method used when placing the Booking.

7.2 Refunds will normally be processed within 5-10 working days, although timescales may vary depending upon your payment provider.

  1. Our Right to Amend or Cancel

8.1 We may need to reschedule or cancel your Booking due to circumstances beyond our reasonable control, including but not limited to staff illness, equipment failure, delays in parts supply or other operational requirements.

8.2 Where this occurs, we will contact you as soon as reasonably practicable to arrange an alternative appointment or provide a full refund of any payment made.

  1. Limitation of Liability

9.1 Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation or any liability which cannot lawfully be excluded.

9.2 Subject to clause 9.1, our total liability arising from your Booking shall not exceed the amount paid by you for the relevant Services.

  1. Privacy

Any personal information collected during the booking process will be processed in accordance with our Privacy Policy.

  1. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.